The guest will receive a confirmation of the booking via SMS or email. There is an 18-year minimum age limit for booking accommodation. The hotel reserves the right to cancel the reservation upon arrival if a valid ID cannot be presented.
*Special conditions in connection with the COVID-19 pandemic*
In case of cancellation due to state-imposed travel restrictions, there will be no cancellation fee, and if a prepayment can be used for a new booking otherwise the money will be refunded 14 days of written confirmation of the cancellation.
Check-in from 16:00 in July and August, 15:00 for the rest of the year.
Early check-in may be possible and can be arranged with the hotel prior to arrival.
Check-out before 12:00 (11:00 in summer), late check-out can be booked subject to availability.
Pre-authorization of credit cards shall take place upon arrival or, and if otherwise not agreed, settlement of rooms, bar and room service etc. shall take place upon check-out.
On non-attendance (No-show) – confirmed room/event will be charged 100%.
An advance of 30% is required for summer bookings. The amount paid in advance will not be refunded in case of cancellation unless the room is rented to others at the same price during the same period.
Cancellation of confirmed hotel rooms in June, July and August must take place no later than 3 days before the agreed arrival. If confirmed hotel rooms are cancelled less than 3 days before the agreed arrival – the confirmed price will be charged in full.
The cancellation deadline in the period September - May is at 18:00 the day before.
Cancellation of confirmed bespoke packages (up to 5 rooms and/or up to 5 people) must take place no later than 4 weeks prior to the agreed arrival. If the confirmed bespoke package is cancelled less than 4 weeks before the agreed arrival – the agreed price of the package will be charged by 80%.
All our suites are non-smoking – please use designated smoking areas.
The guest is responsible for any damages incurred by the hotel, fixtures or other equipment.
If incidents that are beyond our control such as strikes, fires, extreme weather and other things that prevent the stay or activity from being carried out, we reserve the right to cancel your stay or activity without further liability to pay compensation.
Generally bad weather that is considered normal for the season - is in itself not the basis for cancellation and does not change the current cancellation policy.
We advise all our guests to sign up for a cancellation insurance policy with their own insurance company, which covers cancellation due to illness, among other things. In addition, we recommend all our guests to have valid travel insurance.
PRICES AND PAYMENT
We reserve the right to make price changes as a result of increased costs on purchases, services, currency, increased taxes and taxes or other factors governed by external parties.
We want to be cash-free and we encourage our guests to use electronic payment solutions. As a consumer and our guest, this will be a safe way to travel.
We encourage payment by credit card, bank terminal is available – and we accept MasterCard, Visa and American Express. Only Norwegian currency – NOK is accepted by cash settlement. Cheques or traveler's cheques are not accepted.
Any credit should always be agreed and accepted in advance. Payment terms when granted credit are net per 10 days.
We reserve the right to request pre-payment. For bookings in July and August, and certain periods outside, an advance of 30% of the total must be paid before securing the order.
In case of cancellation, the advance will be refunded if the rooms are rented out to others in the late same period at the same price.
Any disagreement between the parties to this Agreement that is not resolved without a court – the case will be brought before a local Norwegian court and its decision will be final.
BOAT TRIPS AND OTHER EXPERIENCES
We reserve the right to change or cancel trips with our partners due to bad weather, unforeseen incidents with equipment or crew. Any change in route or program due to weather conditions does not provide a basis for a refund.
All trips by boat or bike are at your own risk.
Equipment on a boat trip – such as cameras, mobile phones, bags, jewellery, glasses etc. is taken at your own risk.