Guesthouse Suite

When is check-in/check-out?
Check-in is from 15.00 at our reception in Tollboden, Strandgata 10. It may be possible to check in at 14.00 if the room is ready, just check with the reception before arrival. In the summer, especially in July, check-in is generally at 16.00 - this is because it takes quite a long time to clean a suite, and our cleaning staff must have enough time if there are many new arrivals.
‍
Check-out is at 11.00 in July, and at 12.00 the rest of the year. It is often possible to get a late check-out - again, just check with us if this is possible.
‍
We arrive very late, is it possible to check in?
It is always possible to check in! We do not have a 24-hour reception but there is always one of us nearby, if you arrive after the reception is closed, just arrange the check-in before arrival or call when you take the E18 towards Risør.

It is not allowed to bring a dog or other animals to the hotel, unless it is a guide dog and then only by appointment. Sorry!
We know that it is not popular among you with four-legged friends, but we have some sensitive antiques, furniture and fabrics in the suites, and have unfortunately experienced too many times that things are destroyed by pets or that it has been troublesome for other guests with barking, etc.

Does the hotel have its own parking?
We have a limited number of parking spaces that can be rented for NOK 150 per day and must be booked in advance. In case we do not have capacity, there is a large public parking lot 500 meters away in Tjenna.

Do you have a charging station for electric cars?
We have 7 charging stations in the city center, only for hotel guests.

When is breakfast served?
From 8 - 10 am on weekdays during the summer.
From 7 - 10 am on weekdays during the rest of the year.
From 8 - 11 am on weekends all year round.

Can breakfast be delivered to the suite?
Yes, it costs NOK 200 to have a breakfast basket delivered to the suite.
Otherwise, we offer breakfast in our restaurant Tollboden 1865.

Doyou have dinner service?
Our restaurant Tollboden 1865 offers an a la carte menu. If you are a large group, we can arrange a set menu in advance.

Feel free to contact us to plan your event. We have several options both at Restaurant Tollboden 1865, Park Café and closed parties in our suites.

If a party or similar event is planned in one of the suites, it must be agreed with us before arrival out of consideration for other guests and neighbors.

Do you have cots?
Yes, just let us know before arrival that you need a cot or high chair.

Do you have a disabled/accessible room?
We have a suite, the Colin Archer suite, which is partially adapted for wheelchair users. It has a ramp to the front door and terrace, a wide entrance to the bathroom, a disabled toilet and a high bed.
We also have a room at Tollboden, adapted for wheelchair users. We have an elevator at Tollboden.

Do you have allergy-friendly rooms and options for those with food allergies?
We have three allergy-friendly rooms, we ask guests who have allergies to contact us before arrival to ensure that they get a suite that is adapted to their allergies.

We really appreciate being informed about food allergies/intolerances - we have gluten-free bread and lactose-free milk available, but if you have strong allergies for example to eggs, nuts, shellfish, the hotel must be informed.

We can also offer vegetarian and vegan options on request.

Do you have a spa or wellness area?
We do not have a spa facility, but the suites "Gjestehuset" and "Konsulatet" have access to a heated swimming pool.

Is the swimming pool open to all guests?
The swimming pool in Storgata is only for use by guests staying in the suites located by the garden, Konsulatet and Gjestehuset.

If you are part of a larger group that has rented several suites including those by the garden, then all guests in the company can use the garden and the pool.

Do you have a bodyguard for the swimming pool?
We do not have a bodyguard, the swimming pool is used at your own risk and children must be accompanied by a responsible adult when swimming.

Is it allowed to smoke in the hotel?
Smoking inside the suites is strictly prohibited, if we find that a guest has smoked in the suite, we charge the credit card with a fee of NOK 5,000 afterwards.

Smoking is allowed on your own patio by the suite, but please have respect for other guests who do not smoke. Cigarette butts must be placed in water before they are thrown away and must not be thrown to the ground.